Claims Handling Survey
On a scale of 4 to 1, please indicate your degree of satistfaction
based on 4 being "Exceeded Expectations" and 1 being "Not Satisfied".
1. Did you report this claim directly to your carrier?
2. Was your claim report taken quickly, accurately & courteously?
3. Did you learn the steps to expect and when they should happen?
4. Did you have confidence that we would help you resolve your claim?
5. Did your adjuster contact you quickly and act professionally?
6. Was your adjuster or claims department responsive?
7. Did your insurance coverage meet your expectations?
8. Was the amount of your settlement fair?
9. Did you receive the payment check in a reasonable amount of time?
10. Do you think we understood your situation and represented your interests?
Please comment on your overall claim experience.
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